Our customers’ most frequently asked questions.

Feel free to log into the Customer Portal using your account number at any time to find out your balance. Or use our online chat to speak with one of our customer service representatives, or call us by phone at 216-243-3287.

Please use our online chat, or call our office at 216-243-3287, and one of our friendly customer service representatives will be glad to access your account number, and answer any other questions you might have.

The date your account will be paid off is 100% dependent on the timeliness of your payments. Because of this, it is impossible to say with complete accuracy when your account will be paid off, but please call our office at 216-243-3287 and one of our friendly customer service representatives will let you know an approximation of when it may be paid off.

The number of payments you have remaining is 100% dependent on the timeliness of your payments. Because of this, it is impossible to say with complete accuracy how many more payments you will have, but please call our office at 216-243-3287 and one of our friendly customer service representatives will let you know how many payments you have remaining if they are all made on time.

Feel free to log into the Customer Portal using your account number at any time to find out your loan's beginning date. Or use our online chat to speak with one of our customer service representatives, or call us by phone at 216-243-3287.

We would love to review your options with you, but need to better understand your circumstances. Please call us at 216-243-3287 and one of our friendly customer service representatives will be glad to help you.

Not to worry—these fees will be applied to your account as a partial payment to help lower the interest owed on the account. They help alleviate the interest from building up and thereby extending the loan.

We always give our customers a courtesy call before we disable a vehicle. For that reason, we do not have an overnight service to enable cars. However, please call our office first thing in the morning at 216-243-3287 and we will get your car turned on and get you on your way!

Yes! We encourage it. The more you can pay above your regular payment amount, or pay in advance of your due date, the earlier your account will be paid off.

Anything you pay above your normal payment amount will reduce your balance quicker and reduce the amount of interest you will pay over the life of the loan, ultimately saving you money.

If you're making your full, regular payment, you can pay online 24 hours a day, 7 days a week. You can also make payments at any Huntington Bank in your area, if you know our deposit account number (please call to inquire). And, of course, we're available during normal business hours to take your payment over the phone or in-person via credit/debit card or bank account.

Setting up auto payments is highly encouraged—it's more convenient and it can save you approximately $600 in added cost over the life of your loan! Talk with one of our customer service representatives to learn more, or download our authorization form and email your completed form to [email protected].

We can change your due date if your pay dates at work have changed. We do require proof of this change and a $35 payment. Please call our office at 216-243-3287 to discuss further.

We have two options for setting up automatic payments:

1) Download our authorization form and then email the completed form to [email protected]

2) Call our office at 216-243-3287 and one of our friendly customer service representatives will be glad to help you complete and sign an autopay form.

If you’re considering a trade-in, please call our office at 216-243-3287 to briefly discuss your options. For qualified Brightin customers, we have a great trade-in opportunity once your balance has been paid down to $6,000 or less. We would love to help you trade in and trade up to a newer model vehicle.

We do not refinance loans here at Brightin, however please call our office at 216-243-3287 if a company or lender tells you they can refinance your loan. We may work with them directly, but ultimately, we want to help you navigate and understand your options.

Repairing your credit is an ongoing process, and your car loan is only one component of your full credit report. However, we do know with 100% certainty that the longer your account with Brightin is open and paid as agreed, the better your credit will be. True story: some customers are able to buy homes or brand-new cars at the end of their account with us!

Yes, we have an exciting referral program at Brightin. For anyone you refer to us who is financed and ultimately takes delivery of a vehicle, you will receive a payment credit of $100 toward your next payment, subject to a maximum of 5 referrals and $500. For more information, please call our office at 216-243-3287 and one of our friendly customer service representatives can explain the details.

If you’re having car problems, call our office at 216-243-3287 and we can help you decide what to do. Or, see our Maintenance & Insurance page for a list of several local repair facilities and towing companies you can call directly. Be sure to mention you are a Brightin customer.